Eltron TLP2046 User Manual download pdf (Page 36)

Common Printing Problems

Trouble Shooting Guide

Problem Solution or Reason

POWER indicator does not

light GREEN when power

switch is turned to the ON (1)

position.

1. Check power connections from the

printer to the outlet.

With the POWER indicator

light GREEN, the printer ap-

pears to be working, but

nothing is printed.

1. Verify that the labels are the correct

type.

2. Check that the roll is loaded with the di-

rect thermal side facing up.

3. Check that the transfer ribbon is cor-

rectly routed and has the ink side out.

Printing is faded or poor

quality.

1. Clean the print head with cleaning pen.

2. Adjust print speed/darkness in software

or with programming.

3. TLP2344 - Verify that the “O”command

parameters match the printing mode; di-

rect or thermal transfer printing.

Printing stops and the

ERROR indicator lights

AMBER/ORANGE.

1. Possible problem with label gap sensor.

Perform AutoSense adjustment.

2. Possible problem with label stock. Gap

between the bottom of a label and the

top of the next label should be at least

1/16". For tags, see Figure A-2. Use

onlyEltron approved labels and tags.

3. Possible label jam.

4. Check that the transfer ribbon and label

stock are routed correctly.

5. TLP2344 - Ensure that the printer mode

matches the method of printing; direct

or thermal transfer printing.

6. Possible software problem. Check the

printer memory configuration. Refer to

the EPL2 Programming manual for the

correct data syntax.

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